HOMES 2021 Winter Conference

Virtual Edition

Provider Registration 

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Go Virtual | GO LIVE - WUP.Productions

Thank you to all of the attendees of the 2021 HOMES Virtual Winter Conference! The slides and video from all live sessions are posted below in the individual session descriptions. Remember you will continue to have access to the On-Demand education library through March 28th 2021.

Please take a moment to provide feedback on the conference by completing our brief Conference Feedback Survey.

Tuesday Feb 23rd: Conference Kickoff Party

4:00 - 5:00 Welcome & Opening Remarks

Awards Presentation

BOC CDME Presentation

5:00 - 6:00 Networking & Games

Thursday Feb 25th: 

12:00 - 1:00  Managed Care - Right to Contract and Negotiating Key Provisions: Jeff Baird, Chairman,  Brown & Fortunato,

   Description: Managed care has become an important part of DME suppliers’ lives. More than 35% of Medicare beneficiaries are covered by Medicare Advantage Plans; more than 70% of Medicaid patients are covered by Medicaid Managed Care Plans; and “straight” commercial insurance managed care plans are proliferating. This program will discuss three important topics for DME suppliers:

(1) What steps can a supplier take to increase its odds of being offered a managed care contract?

(2) What steps can a supplier take when a Managed Care Organization contracts with a Third Party Administrator?

(3) Before signing a managed care contract, what are the key provisions that the supplier needs to focus on?

Click Here to download presentation slides or watch the full video presentation below.

Click here to complete the session survey.


 1:00  - 2:00  Virtual Exhibit Hall - Spend the hour talking with the Associate members and learning about the products and services they offer to help your business excel in 2021


 3:30  - 4:30  Reimbursement Round Table: Craig Douglas, Vice President, Payer and Member Relations & Ronda Buhrmester, Senior Director of Payer Relations & Reimbursement, VGM Group, Inc.

Description: Build on your networking by joining your peers along with Craig Douglas and Ronda Buhrmester from VGM for a

roundtable discussion on the landscape of payers in the NE area. The discussion will include updates regarding some of the

prominent TPAs and MCOs in our industry and your region, some recent developments surrounding UHC, and any other State

managed care or commercial plans that you would like to discuss. This will be an interactive session (no presentation) which

means bring issues and trends that your company has identified with payers in order to work towards a resolution with the

experts and peers.

Watch the full video presentation below.  

Click Here to complete the session survey.


Tuesday March 2nd:

12:00 - 1:30 BOC CDME Training - Part 1: This session is the first of a 2 part preparation course for the Certified Durable Medical Equipment Certification exam. Registration for this course is free to all members who register for their CDME exam prior to to March 2nd 2021. A link to this course will be sent to members upon completion of exam registration.


Wednesday March 3rd: 

12:00 - 1:00  Medicaid & Managed Care Update: Laura Williard, Vice President Payer Relations, American Association for Homecare

Description:Join AAH Vice President of Payer Relations Laura Williard as she updates us on the current state of Medicaid, discusses some of the challenges the states are facing and helps providers understand the impact of TPA's, MCO's MAP's and other 3rd party problems.

Click Here to download presentation slides or watch the full video presentation below.

Click Here to complete the session survey.


Medicaid & Managed Care Update: Laura Williard

1:00  - 2:00  Virtual Exhibit Hall - Spend the hour talking with the Associate members and learning about the products and services they offer to help your business excel in 2021


 3:30  - 4:30 Creating Opportunities for Meaningful Engagement with Your Regional CMS Office: Helen Mulligan & Timothy

Pappalardo, CMS Region 1 Office of Program Operations and Local Engagement (OPOLE),

Description: The recently created OPOLE is tasked with Strengthening stakeholder and consumer understanding initiatives

by coordinating local outreach activities and enhancing collaboration with CMS policy staff to improve oversight of CMS

contractors and assure delivery of improved healthcare for all CMS customers.


Click Here to download presentation slides  or watch the full video presentation below.


Click Here to complete the session survey.

Thursday March 4th: 

12:00 - 1:30 BOC CDME Training - Part 2: This session is the second of a 2 part preparation course for the Certified Durable Medical Equipment Certification exam. Registration for this course is free to all members who register for their CDME exam prior to to March 2nd 2021. A link to this course will be sent to members upon completion of exam registration.


Friday March 5th: 

12:00 - 1:00  Legislative Update: John Gallagher, Vice President VGM Government Relations for VGM Group, Inc & Jay Witter, Senior Vice President of Public Policy, American Association for Homecare

Click Here to download presentation slides or watch the full video presentation below.

Click Here to complete the session survey.

1:00  -  2:00  Keynote / ClosingMike Mallaro, Chief Executive Officer, VGM Group, Inc.

"Harnessing Your Power", Mallaro will share insights gained from his leadership experience on elevating performance,

as well as providing several specific takeaways to help you immediately.

Watch the full video presentation below.

Click Here to complete the session survey.


In addition to the live sessions all attendees will be able to customize their education by selecting any combination of the following sessions. These sessions can be taken anytime (24/7) during the two week conference. 

Billing & Reimbursement Sessions:

Audit Update: What can we expect? Wayne van Halem, President The van Halem Group - A Division of VGM Group, Inc

Description: After receiving a short reprieve during a portion of the pandemic, CMS is back at it with audits. The “toe in the water” approach that they indicated it would be seems a bit more aggressive than that. This presentation will discuss what the current audit environment looks like for suppliers during the pandemic and what we anticipate once the public health emergency is declared over. From OIG to RACs, SMRCs, UPICs, and MACs, everyone seems to be interested in auditing claims for durable medical equipment again. We will discuss why this is happening and what suppliers can do to mitigate their audit risk. This session approved for 1.0 CEU hours by IACET & BOC


Start Gaining Traction with Commercial Payers: Sarah Hannah, CEO for ECS North

Description: Do you feel that commercial payers and managed care contractors employ claims processing stall tactics, denials, and give no provider manual in hopes that you just give up and write off the balance owed you? Navigating these waters is challenging and the payer practices frustrating. That being said, dealing with these entities to get the reimbursement which you deserve takes contract knowledge, perseverance and tenacity. This seminar will address some of the billing challenges providers face when dealing in the commercial world as well as provide ideas on how to combat denials and reimbursement runarounds.This session approved for 1.0 CEU hours by IACET & BOC


Entering Medicare FFS – What is Needed For Coverage? Ronda Buhrmester, Senior Director of Payer Relations & Reimbursement for VGM Group, Inc.

Description: When a beneficiary hops from insurance plan to another, do you find yourself trying to put the pieces of puzzle together in order to get a claim submitted and paid? What type of documentation is needed (e.g., order, medical records, proof of delivery), if any? This session will focus on the different situations where a beneficiary transitions from another payer (e.g., commercial payer, Medicare advantage plan, or any Medicaid plan) into traditional Medicare FFS as the primary payer. The emphasis will be on simplifying the 5,000 piece jigsaw puzzle into just a few key pieces that are necessary. This session approved for 1.0 CEU hours by IACET & BOC


COVID-19 Policy Changes – What is Temporary and What is Here to Stay: Craig Douglas, Vice President of Payer Relations for VGM Group, Inc., Ronda Buhrmester, Senior Director of Payer Relations & Reimbursement for VGM Group, Inc. & Dan Fedor, Director of Reimbursement for VGM Group, Inc.

Description: We know the COVID-19 pandemic has caused many changes in many areas with one well known area being Medicare FFS. The arena of managed care is no exception. Payers have waived, relaxed, or changed their policies around prior authorization, telehealth, coverage criteria, etc. Some changes are temporary, while others may be permanent. We will look at these payers along with Medicare FFS as to where to look at what has changed, how long it has changed for, and how to be prepared when the changes expire and policies return to where they were prior to the pandemic. This session approved for 1.0 CEU hours by IACET & BOC


Intake and Documentation: The Key to Positive Cash Flow: Sarah Hannah, CEO for ECS North

Description: Intake is one of the most important aspects of your operation. Gaining the appropriate gaining the correct medical documentation and prior authorizations sets the tone for the viability of the claim(s). Due to the many auditing bodies, developing a strong intake team and understanding the documentation requirements is essential in today’s environment. Let’s walk through the process together!

This session approved for 1.0 CEU hours by IACET & BOC


Respiratory Sessions:

Transitioning into Pulmonary Service Provider: How to build a payor program, Dan Easley, Chief Strategy Officer for Encore Healthcare

Description: This topic will help DME providers to transition into a pulmonary service provider by mastering 3 strategic steps to position themselves with payors/systems.This session approved for 1.0 CEU hours by AARC, IACET & BOC


Maximizing Profitability with Your Complex Respiratory Program:, Ronda Buhrmester, Senior Director of Payer Relations & Reimbursement for VGM Group, Inc. & Dave Lyman, Vice President of Sales & Respiratory for VGM Group, Inc.

Description: Within the complex respiratory space (vents, cough assists, vests, trach care, etc.), the number of HME suppliers getting involved are increasing. Having increased investments in inventory as well as clinical staff, the question becomes how are leading suppliers maximizing profitability while providing distinguished service to both patients and referrals. Join industry leaders, Ronda Buhrmester and Dave Lyman as they explore how leading HME suppliers are structuring and executing a complex respiratory program to achieve maximum profitability.This session approved for 1.0 CEU hours by AARC, IACET & BOC

COPD/Chronic Respiratory Failure Overlap/Wrap-around Syndrome: Ron Hosp, Vice President National Accounts for Breathe, LLC

Description: This course is a presentation of a 10-year work-in-progress research these focusing on other disease states that are either pre-disposed to and/or are a comorbidity of COPD.This session approved for 1.0 CEU hours by AARC, IACET & BOC


Caring for all your Existing Patients’ Airway Clearance Therapy Needs: Bobby Lankford, Director of Sales for International Biophysics

Description: The course is designed to provide in-depth coverage of advanced Airway Clearance Therapy devices and how they benefit patients. In the course we will discuss symptoms to identify that would indicate a potential need for advanced Airway Clearance Therapy and what key identifiers to look for in the chart notes of existing patients. We will introduce tools to help DME staff to have open conversations with existing patients to enhance the conversations with the clinicians that could potentially lead to additional therapy that the patient would benefit from. The teachings will lead to a better understanding of how they can provide a continuum of care to the respiratory patients to enhance the care they are providing to this growing population.This session approved for 1.0 CEU hours by AARC, IACET & BOC


Clinical Application of EtCO2 monitoring for Non-invasive Ventilation Therapy: Timothy Quinn, Senior Director of Clinical Services for Masimo

Description: The clinical use models for proper patient identification for NIV and the use of EtCO2 monitoring in follow up and education.

This session approved for 1.0 CEU hours by AARC, IACET & BOC


Oxygen Patients on the Move: OCDs, POCs, and Device Best Practices: Nick Macmillan, Director Market Access & Strategy for Ventec Life Systems

Description: Oxygen reimbursement reductions have driven organizations to re-evaluate the methods used for assessing and delivering portable oxygen. This interactive presentation will review the results of recent provider surveys covering Oxygen Conserving Device and POCs, and how they affect product development, product selection, and best practices for travelling oxygen. Participants will be provided the opportunity to share challenges and successes in their practice. This session approved for 1.0 CEU hours by AARC, IACET & BOC

Rehab Sessions:

Wheelchair Repairs - The Good, The Bad and The Ugly: Dan Fedor, Director of Reimbursement for VGM Group, Inc. & Jim Stephenson Reimbursement & Coding Manager for Permobil

Description: In the world of wheelchair repairs, there are The Good (suppliers taking care of their customers); The Bad (vague and unrealistic documentation requirements); and The Ugly (auditing on vague documentation requirements). There are a range of scenarios encountered with wheelchair repairs such as is it a repair or a replacement and what is required for each situation. It’s critical for wheelchair suppliers to understand the documentation requirements for each situation in order to service customers timely and accurately.This session approved for 1.0 CEU hours by IACET & BOC


Clinical Benefits of Power Standing for Pediatric Clients: Steffen Tiskus, Training & Development Coordinator of Power Positioning for Motion Concepts

Description: This course focuses on the clinical benefits of standing for a wide range of diagnoses with the focus on pediatric clients. With the use of case studies, a review of guidelines for a thorough assessment and proper final fit along with potential contraindications for a standing system will be discussed. This session approved for 1.0 CEU hours by IACET & BOC


Documenting the Medical Need to Operate Power Seat Functions through the Joystick: Julie Piriano, Vice President of Rehab Industry Affairs & Compliance Officer for Pride Mobility

Description: This course will walk clinicians and supplier ATPs through a decision tree that considers single vs. multiple power option capabilities and limitations; emphasizes what a non-expandable and an expandable electronics system is and does, and examines the need to operate power seat functions through the drive in This session approved for 1.0 CEU hours by IACET & BOC


“Wow That’s A Cool Device”: Funding and Justifying New Technology: Ashley Detterbeck Clinical Education Manager for Permobil

Description: Ongoing technology changes with CRT can be exciting and frustrating. As an industry we have strived to provide our end users with the latest and greatest from special materials for manual frames to standing power wheelchairs. With these advancements in technology comes the frustration of trying to not only justify the equipment but fund it as well. In this course we will discuss how to navigate the current funding structure in providing new technology as well as walk through clinical justifications to better support its use. This session approved for 1.0 CEU hours by IACET & BOC


Tilting the Odds: Manual Tilt to Improve Rehabilitation Outcomes: Debbie Pucci, Clinical Educator for KI Mobility

Description: Neurologic disabilities such as CP, ALS, MS, and SCI figure more prominently in discussions about the impact and importance of complex rehabilitation technology than CVA, yet more than 795,000 people in the United States suffer a CVA annually. Moreover, stroke reduces mobility in more than half of those over age 65. Medicare qualification requirements and reimbursement cuts have negatively influenced the caliber of wheeled mobility devices CVA survivors receive. Many obtain an upright, manual wheelchair that qualifies for Medicare rental reimbursement. It is well documented that manual tilt-in-space wheelchairs provide seat angle adjustments that can facilitate pressure relief, postural control, and activity specific positioning, but these chairs are This session approved for 1.0 CEU hours by IACET & BOC


From the Inside Out: Exploring the Clinical Applications of Wheelchair Cushion Materials: Angie Kiger, Clinical Strategy & Education Manager for Sunrise Medical

Description: Clinicians working in seating and mobility have a wider choice of seating materials, shapes and technology than at any point in the past. Understanding the relationship between human biomechanics, seating shapes and materials is essential for the most successful outcomes for clients with mobility needs. This one-hour session will review the key factors in posture, skin integrity and function and how to provide seating technology to meet those needs.This session approved for 1.0 CEU hours by IACET & BOC


Leadership & HR Sessions:

Follow Your Strengths: Maximize Your Potential and Your Team's Potential: Paul Dimarco Vice President of Organizational Development

Description: All people have a unique combination of talents, knowledge and skills -- strengths -- that they use in their daily lives to do their work, achieve their goals and interact with others. When people understand and apply their strengths, the effect on their lives and work is transformational. People who use their strengths every day are six times more likely to be engaged in their work and three times more likely to say they have an excellent quality of life. This session approved for 1.0 CEU hours by IACET & BOC


Managing your Business’s Financial Health During Tough Times, Jim Nygren, CFO for VGM Group, Inc.

Description: There are many complexities to running a business, complexities that are compounded when aberrant events impact normal operations. This session will provide attendees practical guidance to help insulate them from uncertainties, and better position their businesses for long-term sustainability. This session approved for 1.0 CEU hours by IACET & BOC


Human Capital: The new landscape of HR Kelsey Burke, Human Resources Business Partner for VGM Group, Inc., Amy Streeter, Vice President of Talent Acquisition for VGM Group, Inc., Katie Morris, Director of Employee Benefits for VGM Group Inc., & Paul DiMarco, Vice President of Organizational Development moderated by Sara Laures, Chief People Officer for VGM Group, Inc.

Description: The landscape of Human Resources is evolving. What was previously an administrative and compliance focused department is now a forward-thinking, strategic partnership with business leaders. Innovation, technology, data, consultation, and a proactive-approach are the new standard in every branch of Human Capital.


Leadership and Data – A Hand in Hand Approach, Miriam Lieber, President for Lieber Consulting LLC

Description: One way to assure your longevity in HME today is to employ good leaders. It makes all the difference in the success of your business. In fact, it is the difference between a thriving and a failing company. Using data to promote leadership will enhance productivity and help you find the next best leaders in your organization. We will discuss how to use data for outcomes and success as well as for motivation and more. Examining how to find and retain good leaders while using relevant data will be included. After all, good leaders armed with data are the keys to a successful company. This session approved for 1.0 CEU hours by IACET & BOC


Embracing Patient Engagement, Cheryl Henninger, Director, Population Health and Community Services for Gerould's Professional Pharmacy Inc/Community Cares Health Solutions

Description: In this session, she will teach about the types and importance of patient engagement and discuss opportunities for patient engagement. Attendees will learn about patient engagement strategies, new revenue streams, and how to contribute to improved outcomes by creating community networking opportunities and partnerships with other agencies and health care professionals to circle around your community. This session approved for 1.0 CEU hours by IACET & BOC





Provider Registration 

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Home Medical Equipment and Services Association of New England

PO Box 392

Atkinson, NH 03811

(508) 993-0700

office@homesne.org

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